Frequently Asked Questions
Everything you need to know about upgrading your home with Magnus Home Products.
What is the standard shipping timeframe for large fixtures?
Most in-stock items, including sinks and bathtubs, are processed within 1-2 business days. Delivery typically takes 5-7 business days depending on your location and the size of the shipment.
Do you offer a warranty on your products?
Yes, Magnus Home Products stands behind our quality. Most of our fixtures come with a limited lifetime warranty covering manufacturer defects in materials and workmanship.
What is your return policy for home improvement items?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs on non-defective items.
How can I track the status of my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products compatible with standard US plumbing?
Absolutely. All our kitchen and bathroom fixtures are designed to meet standard US plumbing specifications for seamless installation in any modern home.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If you notice any damage, contact our customer support team within 48 hours with photos of the damage so we can arrange a replacement immediately.